Need Help? Contact Us

If you need help, our support centre is ready to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for quick resolutions, phone for urgent payments or verification matters, and email for full case notes. We aim to respond quickly, with live chat typically immediate and email replies within a working day. Please have your account details ready to speed up verification and any payout enquiries promptly.

Department	Contact
Customer support	[email protected] (live chat 24/7 for account-related issues and technical concerns)
General enquiries	[email protected] (billing, promotions and general enquiries; reply within 24 hours)
Affiliate enquiries	[email protected] (partner sign-ups and commission queries; Mon-Fri)
Payments	+44 20 7946 0821 (payments team; card and bank transfer enquiries)
Working hours	Mon-Sun, 08:00-00:00

Support via Email

Email is the preferred contact method for detailed requests, account queries or when you need to send documents. Please email [email protected] with a clear subject line, your account ID and up-to-date contact details, and attach any relevant files. Providing this information helps us process your request faster and avoids unnecessary delays. For urgent issues, include a daytime phone number to help us prioritise.

Contact Form

Name

<label for="email" style="font-size:14px;color:#111;">Email</label><input id="email" name="email" type="email" required placeholder="[email protected]" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;"><label for="message" style="font-size:14px;color:#111;">Message</label><textarea id="message" name="message" rows="6" required placeholder="How can we help?" style="padding:10px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0070c9;color:#fff;padding:10px 14px;border:none;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond promptly. Most enquiries are answered within one business day; live chat is usually immediate during busy hours. More complex issues, such as KYC checks or payment investigations, can take longer depending on the case and may require additional documents. If a query needs extra time we’ll keep you updated on progress and expected resolution time.

Feedback

Have an idea or spotted something we can improve? We’d love to hear from you. Send suggestions, bug reports or feature requests to our team; every message to WinSpin is reviewed carefully and used to shape updates, promotions and site improvements. Your feedback helps us make the site easier to use, fairer and more enjoyable for everyone.