Privacy and Data Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with WinSpin. We take your privacy seriously and set out below the types of information we hold, why we use it and how you can manage your data.

Types of data we collect

We collect a range of information to operate your account, provide services and meet our legal obligations. Broadly this includes personal data, technical data and transactional data.

Personal data

Personal data covers details you provide when registering or contacting us, such as your name, date of birth, address, email, phone number and verified identity documents. We also store account credentials and communication preferences.

Technical data

Technical data includes device and browser information, IP address, operating system, app or browser identifiers and connection details. We collect this to keep the site secure, to improve performance and to present content that works on your device.

Transactional and activity data

Transactional data covers deposits, withdrawals, payment method details, game activity, bets and transaction logs. We record play patterns and session activity to detect fraud, prevent money laundering and enforce responsible gambling measures.

How we use your information

We use your data to create and manage your account, process payments, carry out identity checks, respond to enquiries and provide customer support. We also use data for security, fraud prevention, compliance with legal obligations and to deliver the services you request.

Data protection and security

We protect data using technical and organisational measures such as secure servers, encryption of sensitive data in transit and at rest, access controls and regular security reviews. Only authorised personnel and approved third-party providers have access where necessary to deliver services.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse usage, and support functionality such as login and personalised settings. You can manage cookie preferences in your browser or via the site settings. Some features may be limited if cookies are disabled.

Information sharing and third parties

We share personal information with service providers who help us operate the site, process payments, verify identity and provide support. We may disclose data where required by law or to protect the security of our users. All third parties are required to handle data in line with applicable data-protection standards.

Your rights

You have the right to access the personal information we hold about you and to request correction if it is inaccurate. You may ask for restriction of processing in certain circumstances and can object to direct marketing. You can also request deletion of your account, subject to legal or operational requirements that may require us to retain some data.

Access, correction and deletion

To access, correct or request deletion of your data, please contact our support team through your account. We will respond to legitimate requests and explain any retention that is required for legal or operational reasons.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Significant changes will be notified via the site or by email where we hold your contact details. Continued use after notification indicates acceptance of the updated policy.